You still have time! Implement our Managed Care program on campus for the Fall. Talk to our partnerships team.

FAQs

We're here to help

About Mantra Health

Do you treat children and adolescents?

Our service currently only handles patients above the age of 18.

Where are you available?

Mantra is available in Florida, Pennsylvania, Michigan and New York. Additional states coming very soon. If you’re interested in our Managed Care Program, please email us at partner@mantrahealth.com - we are able to dedicate a board-certified specialist provider in most states to collaborate with your team.

Sponsored Students

My school has partnered with Mantra Health. How do I get access to the therapy or psychiatry services?

If your school offers the Mantra Higher Ed program, please go to your health or counseling center to get a referral to Mantra. Once the referral is made by your provider on campus, you will receive a link to sign-up by email. If you have already been referred, click here to retrieve your onboarding email.

If I’ve already been referred by my school, how do I create my account?

Great news! Welcome to Mantra Health. You will receive an email after the referral is made by our counseling or health services center containing information to create your patient profile. If you can’t find that email or the link isn’t working, you can resend your activation email here

I have additional questions about my account, what is the best way to get in touch with my patient support team from Mantra Health?

Just give us a call at 1-800-464-2083 or email us at hi@mantrahealth.com.

How often can I chat with my provider?

Your provider is here for you, but we also have to make sure they take care of their mental health too! Providers do their best to respond to all messages within 24 hours during the weekdays. If a message is sent on the weekend, you should receive a response the following week. If your question is more complicated and requires additional thought or expertise, your provider will ask you to schedule an appointment. 

We are not equipped to handle psychiatric or medical emergencies. If you have an emergency that needs immediate response, please call 911 or go to your nearest emergency room.

My school paid for my initial sessions but I’ve run out. Can I continue with Mantra?

Yes, absolutely. You will be able to continue working with a provider on Mantra Health’s platform as a self-pay patient. Please reach out to hi@mantrahealth.com or call us at 1-800-464-2083 with any questions.

University Providers

How do I get access to the Mantra Collaboration Portal?

You will receive your credentials during onboarding. If you are no longer able to use the credentials or can’t find the email, please email us at hi@mantrahealth.com or call us at 1-800-464-2083.

I’m interested in bringing Mantra’s mental healthcare program to my university. How do I learn more?

We’re so glad you asked. The best way to schedule a call to learn more is to reach out to us by email at partner@mantrahealth.com

How much does the program cost?

Mantra will work with you to understand your weekly capacity needs and dedicate mental health providers to match your requirements. We then train your staff on our collaboration portal for which you get charged based on volume of care.

Reach out at partner@mantrahealth.com to speak to our team about pricing.

Who pays for the program?

The program is sponsored by the school as a student benefit. 

If prescribed, students will be responsible for the cost of their medication(s).

Do you support insurance billing?

We currently do not support insurance billing but are working towards it. If you’d like to refer students to Mantra for them to see a therapy or psychiatry provider through self-pay, please email us visit our For Students page.

How do you handle crisis management with students?

Every Mantra provider is trained on our emergency protocols to manage high risk patients including calling 911, referring to local crisis resources, and pointing the patient to the Crisis Text Line when appropriate. In the case of our Managed Care Program, we build a Safe Operating Handbook that includes all of your campus’ crisis management resources and train your dedicated Mantra provider on them.

Do you prescribe controlled substances?

Due to current telehealth regulation, Mantra providers do not currently prescribe controlled substances.

Self-pay Patients

Is Mantra available to the general public as well as students?

Yes, absolutely. While we focus on partnering with higher education institutions to provide increased access to quality therapy and psychiatry, we welcome anyone who lives in a state we’re currently able to take patients in.  

Where is Mantra available to take patients not sponsored by their University?

Mantra is currently available to the general public in Florida, Michigan, and New York for both psychiatry and therapy. Mantra is available to the general public for psychiatry services in Pennsylvania. 

Is Mantra available to patients under the age of 18?

Unfortunately we are not able to support patients under the age of 18 through our Self-Pay services. 

How long are your appointments?

Our Psychiatry intake appointments are 60 minutes and follow-up appointments are 30 minutes. 

Our Therapy intake appointments are 60 minutes and follow-up appointments are 45 minutes.

Will I work with the same provider throughout my treatment?

Yes, you will have the same provider throughout your therapy or psychiatry treatment. If you would like to change providers, simply contact us at hi@mantrahealth.com.

What types of medication can be prescribed?

If appropriate, your psychiatrist or psychiatric nurse practitioner can prescribe medication on Mantra. If you are only working with a therapist through Mantra and would like to speak with a psychiatric specialist about medication options, please talk to your therapist about referring you. 

What medications can your psychiatry providers prescribe?

Our psychiatry providers can prescribe all medications except for controlled substances such as stimulants such as Adderall and Ritalin and benzodiazepines like Xanax and Klonopin.

How often do providers respond to messaging?

Your providers are here for you, but we also have to make sure we take care of our mental health too! Providers do their best to respond to all messages within 24 hours during the weekdays. If a message is sent on the weekend, you should receive a response the following week. If your question is more complicated and requires additional thought or expertise, your provider will ask you to schedule an appointment. 

We are not equipped to handle psychiatric or medical emergencies. If you have an emergency that needs immediate response, please call 911 or go to your nearest emergency room.

How long do I have access to my patient portal after my appointment?

For therapy, you will have full access to your patient portal for 30 days after your therapy appointment. If you do now have another appointment booked with a provider 30 days after your last appointment, you no longer have access to message your provider. To regain full functionality to the patient portal, please book and complete your next therapy session.

For psychiatry, you will have full access to your patient portal for 90 days after your therapy appointment. If you do now have another appointment booked with a provider 90 days after your last appointment, you no longer have access to message your provider. To regain full functionality to the patient portal, please book and complete your next psychiatry session.

What is Mantra’s cancellation and rescheduling policy if my school is not sponsoring my sessions?

To respect our provider’s time, we request that you cancel or reschedule your appointment at least 24 hours in advance. If you cancel your intake call and do not want to reschedule, please email hi@mantrahealth.com, and we’ll process your refund. Cancellations within 24 hours prior to an intake call or monthly follow-up session will be charged $30. 

Rescheduling can also be done by contacting hi@mantrahealth.com. Please contact us at least 24 hours prior to the start of your appointment to reschedule. Rescheduling within 24 hours of your follow-up session or intake session also has a $30 fee. We charge this nominal fee to ensure our providers' time is spent with patients. 

Patients sponsored by their university do not have fees associated with late rescheduling or cancelations but please do you best to honor your appointments since late cancellations and reschedules lead to lost mental healthcare services for your school. If you need to reschedule, email hi@mantrahealth.com or call our 1-800-464-2083

Does Mantra accept Medicaid or Medicare?

Unfortunately Mantra does not accept Medicaid or Medicare currently.

Does Mantra accept health insurance plans?

Please email us at hi@mantrahealth.com find out if we can work with you health plan.