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FAQs

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About Mantra Health

Do you treat children and adolescents?

Our service currently only handles patients above the age of 18.

Where are you available?

Mantra is available in Florida and Michigan. Additional states coming very soon.

Clinical Services

How often can I chat with my psychiatric provider?

Whenever you need us, this is at the core of our experience. Your provider is here to support you in your journey throughout treatment. We’ll pro-actively check up on you to see how you feel and help you thrive.

Who are the providers on Mantra?

Mantra works with mental health specialists to ensure the highest quality of care. These are people who have dedicated their careers to improving people’s emotional well-being. Our clinical team is comprised of board-certified Psychiatrists and Psychiatric Nurse Practitioners. Mantra’s clinical leadership were trained and many are professors at some of the top institutions in the United States, including the University of Pennsylvania, Yale, Columbia, and NYU.

What does the comprehensive evaluation include?

  • Digital intake

We use evidence-based scales to assess symptoms of anxiety, depression, and ADHD and provide you with feedback about where you stand and if Mantra is a good fit for you. If we’re a fit, we will ask you specific questions regarding your mental health and medical history. We ask these to be comprehensive and accurate as well as to allow you to focus the time with your Mantra provider on your story and your goals.

  • Video Consult 

This is a 45 minutes scheduled face-to-face session with a psychiatric specialist. The provider will review your symptom ratings and digital history and focus the session on learning more about your unique story and your goals. They will then discuss treatment options with you.

What is a digital intake?

As you get started, Mantra will first assess where you stand in three different evidence-based scales used to assess degrees of severity in anxiety, attention deficit, and depression. This information will help us understand where you stand and if we’re the right fit for you. If that’s the case, we will also ask you questions about your medical history to make sure we get the fuller picture before we schedule your video consult. Our licensed mental health providers will review this information before your visit to ensure we use the time to focus on building a connection, discussing your history and present situation beyond the checklists, and discussing your treatment options.

What should I expect from my first video consult?

Your call with our mental health provider will take around 45 minutes. Make sure you are in a silent place where you feel comfortable, ideally with WiFi to ensure you have the best connection. Log into your Mantra portal and start a session with your provider who will get to know you better and introduce himself. Your provider will dig into the symptoms that you’ve reported, ask further questions on your medical history, and discuss  treatments options that they think will work for you.

Read more advice from our Chief Medical Officer here: https://mantrahealth.com/post/first-visit-with-a-telehealth-visit

How fast do providers respond?

Your providers are here for you, but we also have to make sure we take care of our mental health too! Providers respond to all messages within 24 hours during the weekdays. If a message is sent on the weekend, you should receive a response on Monday. If your question is more complicated and requires additional thought or expertise, we might respond and say we're working on it, but we will not leave you hanging. Because we treat mild to moderate conditions using technology, we are not equipped to handle psychiatric or medical emergencies. If you have an emergency that needs immediate response, please call 911 or go to your nearest emergency room.

What's included in my Mantra care membership?

  • Monthly follow up appointments

Every Mantra member gets one follow up appointment per month. You can schedule it directly from your Mantra portal, and it lasts for about 15 minutes. The goal is to check up on your treatment plan which includes medication and lifestyle changes.

  • Unlimited Access to a Psychiatric Provider

Questions or concerns about your diagnosis, treatment plan, or other goals? Great! We believe it’s important to address those concerns. Message your mental health provider anytime.

  • Progress tracking

To really know how you’re doing, we have to track progress. We’ll send you relevant evidence-based scales every month and track your symptoms over time. This is called measurement-based care, and it’s been proven to be better than usual care in several studies. Knowing where you are helps both you and your provider know if and when it might be time to alter your treatment plan, which could include increasing or decreasing  medications. 

  • Research backed lifestyle changes

Medications don’t work in a vacuum. That’s why every Mantra affiliated provider is screened to help you work on key aspects of your life including sleep, productivity, exercise, nutrition, and relationships. They will also help you discover tools including audio guides, videos, and even products to improve your mental health. There’s a lot of noise out there, but rest assured all of our tips are researched and recommended by top psychiatrists. 

  • Medication plan

If appropriate, Mantra members receive a personalized medication plan that has evidence to help reduce your symptoms. While the cost of the actual medications aren’t included in your membership, you can choose to pick them up at your local pharmacy using insurance.

Do I need to pay extra if my prescriber changes my medication plan?

If appropriate, your provider will change your prescription. Changing medications and dosage can be part of finding the right treatment in mental health care. All you’ll need to cover in this case is the cost of the new medication plan, your provider’s time is already included in your ongoing care membership.

What if I want to talk to my provider live about my medication?

Your care team will always be available through chat to answer any questions you might have on your medication. As part of your membership, you have access to one medication management video call each month with your prescriber.

How do I apply to become a provider on Mantra?

We're currently hiring providers in Florida and Michigan, more states to come soon! Please contact our team at [email protected]

Does Mantra do Substance Use Disorder (SUD) treatment?

No. Please be honest with your provider about your substance use as this will direct your treatment in important ways. While we do not provide treatment for substance use at this time, we can treat anxiety, ADHD, and depression if that is what is going on with you as well.

Our Treatments

Can Mantra’s provider network prescribe medication?

Yes. If appropriate, your psychiatrist or psychiatric nurse practitioner can prescribe medication on Mantra.

Are less expensive generics less effective than their expensive brand named drugs?

Generic medications are just as safe and effective as brand-name medications, and they cost much less. Generic medications go through a strict approval process through the Food and Drug Administration (FDA) which ensures that they provide the same benefits as their brand-name counterparts and are equally safe. They have the exact same active ingredients, which ensures their equal effectiveness, quality, and safety. Generics are cheaper because the companies that manufacture generics do not have to pay for expensive large clinical trials or spend a fortune on advertising. The size and color of generic medications may be different, but this doesn’t affect how they work.

For more information, check out this information from the FDA.

What medications do you offer?

Should our providers decide to issue prescriptions, we are able to offer a wide range of FDA approved, non-controlled medications including SSRIs, NDRIs, SNRIs, and Alpha-Agonists that have evidence treating symptoms of anxiety and attention deficits.

Are medications for Anxiety, Depression and ADHD effective?

Medications can play an important role in the treatment of anxiety, depression, and ADHD.

For Anxiety, medications and psychotherapy are the two preferred treatments, often in combination. Sometimes therapy is inaccessible due to cost, time, or other factors. Sometimes therapy does not work or symptoms are so severe that people have trouble benefiting from therapy. In these situations, medications play a critical role in improving anxiety so that you can get back to your life. There are two key types of medications for anxiety: daily medications and medications that can be used “as needed.” SSRIs, such as sertraline (Zoloft™), fluoxetine (Prozac™), and escitalopram (Lexapro™), are taken daily and have been demonstrated over and over again to improve anxiety symptoms. (source1). Medications such as Hydroxyzine are approved to use on an as needed basis to improve anxiety symptoms that are problematic but do not come up on most days. 

For depression, medications play a critical role in improving mood so that people can get back to enjoying their lives. Mild depression can be treated with therapy alone. However, if therapy is unavailable, or not working, medications are appropriate. Guidelines suggest that moderate-severe depression be treated with medications (ideally in combination with therapy). SSRIs such as sertraline (Zoloft™), fluoxetine (Prozac™), and escitalopram (Lexapro™) as well as NDRIs such as bupropion (Wellbutrin™) are well-studied and have been proven to be safe and effective in treating depression. 

For ADHD, medications are first-line treatment (over psychotherapy) and treat the inattention, impulsivity and hyperactivity seen in ADHD. Medications to treat ADHD help how certain parts of the brain work by affecting neurotransmitters. They can be grouped into two main categories, non-stimulants and stimulants. Non-stimulant medications for the treatment of ADHD, such as atomoxetine (Strattera™) and bupropion (Wellbutrin™), are not controlled substances and also have a strong evidence base (source1, source2). Stimulants, which are controlled substances, include medications such as amphetamines (Adderall,™ Vyvanse™) or methylphenidate (Ritalin™). Please note Mantra providers are unable to prescribe stimulants due to federal regulations.

Can Mantra prescribe controlled substances?

Due to current telehealth regulation, Mantra providers do not currently prescribe controlled substances.

What if I want to get off meds?

Mantra is committed to providing the best treatment for your symptoms, and this may include not starting or coming off of medications.  There are many reasons people want to come off medications, whether it be because they feel better, are experiencing side effects, or simply due to personal preference.  

Discontinuing, or tapering medications is a process and should be done carefully in conjunction with your treatment provider. In fact, you should never abruptly stop a medication without first talking to your prescriber as this could cause physical discomfort and worsening of your symptoms.

Everyone’s specific situation is different. If discontinuing medications is appropriate in your case, as a member of Mantra, your psychiatrist or psychiatric nurse practitioner will guide you through this individualized process by closely tracking your symptoms (and any side effects) as medication doses are carefully lowered. Some people will realize they feel just as good without medications, while others will realize they feel better while on medication.

Are your treatments FDA approved?

All of the prescription medications offered by Mantra are approved by the FDA for at least one indication. It is important to know that doctors and other prescribers, including at Mantra, routinely prescribe medications for uses that go beyond their FDA approval, commonly known as “off label” use. When this is done, it is based on an extensive body of scientific evidence and clinical experience.

If you are recommended a specific medication, Mantra will provide you with information explaining that medication’s FDA approvals and its other common uses.

Note that herbal and nutritional supplements are regulated differently than medications and do not require FDA approval.

Orders

My package has not arrived but the delivery says it was confirmed. What do I do?

If your package has been returned to sender, please contact [email protected]

Do you accept insurance?

Mantra does not currently accept insurance. Members are solely responsible for payment.

Do you accept Medicaid or Medicare?

Unfortunately Mantra does not accept Medicaid or Medicare.

What if I need to cancel or reschedule my initial consultation or follow-up appointment?

To respect our provider’s time, we request that you cancel or reschedule your appointment at least 24 hours in advance. If you cancel your intake call and do not want to reschedule, please email [email protected], and we’ll process your refund. Cancellations within 24 hours prior to an intake call or monthly follow-up session will be charged $30. 

Rescheduling can also be done by contacting [email protected]. Please contact us at least 24 hours prior to the start of your appointment to reschedule. Rescheduling within 24 hours of your monthly follow-up session or intake session also has a $30 fee. We charge this nominal fee to ensure our providers' time is spent with patients. 

How fast can Mantra send my medication?

If you select to use Mantra’s pharmacy partner, your medication should arrive within three to four days from your purchase date.

How are refills handled?

Your provider may write you a one or three month prescription after each session. If you are running out of medication and you have not heard from your provider, please send your provider a message four or five days ahead of running out.

Why does my same medication this time look different from the last time?

In rare occasions you may receive the same medication that is aesthetically different than your previous order. The medication is from a different generic manufacturer. The active ingredient, strength, dosage, and the manner in which you administer the drug is the same.

Why are there more than thirty pills in the shipment?

There are a few  reasons why you may have more than 30 pills in a shipment.

1. Some medications may require more frequent dosing, such as twice a day. If this is the case, a month’s supply of medications will require twice as many pills.

2. Your dose of medication may change during the course of your first few weeks of treatment. We start with low doses of medications to minimize initial side effects and then, after seeing how you are doing, we increase the dose carefully to find the right dose that improves or eliminates your symptoms and minimizes side effects. A dose increase may mean taking two pills instead of one. We aim to provide you with enough medications to cover you during your first month of treatment.

3. Once you have been an Mantra member for a certain amount of time and we have learned what dose works best for you, we will send you enough medication to keep you covered for up to 3 months at at time.

How do I cancel a medication order?

All first time order of any medication are final once checkout is complete. Placing the order initiates a fast moving process to ship you your medication so it arrives in our targeted two to three day delivery window.

Medication refills must be cancelled within 48 hours of the refill date. Please message your provider on your Mantra portal.

Once an order is dispensed by the pharmacy, the order is final. There are no refunds or returns on medication. Federal law forbids pharmacies from accepting returns or exchanges on prescriptions.

What is your cancellation policy?

To cancel your Mantra membership, please email [email protected].

If you cancel your subscription at least 24 hours prior to your initial 45 minute video consult, you will be refunded your monthly membership payment your subscription will be cancelled immediately.

If you cancel your membership after your first video consult, you have access to your Mantra-affiliated provider for another 30 days following your cancellation. This is to ensure your care is transitioned safely. No refund will be issued for the current month. Your subscription will not renew the following month.

Do you accept HSA/FSA?

Yes! We accept HSA and FSA for our $95 membership as well as for the medication costs if fulfilled through our pharmacy partner.

Privacy Policy and Data Use

Do you sell my data to third parties?

Mantra does not sell your data to any third parties whatsoever and takes your personal health information very seriously.

Please read our Privacy Policy here: https://mantrahealth.com/privacy-policy